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CHECK OUT THESE FREQUENTLY ASKED QUESTIONS & POLICIES BEFORE PLACING YOUR ORDER.
IF YOU HAVE ADDITIONAL QUESTIONS PLEASE FEEL FREE TO EMAIL ME.
How do I Order?
You'll first send me a email through the "CONTACT" page. In your email you'll include 1.) your name 2.) Phone number 3.) Wig name. Once I receive this info I will give you a call within 48 hours and we'll set up a good time for you to come into the salon for a consultations. During consultation I'll take your head measurements (IF REQUESTED) we'll discuss the type wig your wanting, your pick-up date, policy etc. Once your order is submitted a 50% deposit is due **NON-REFUNDABLE** upfront and the remainder balance due upon pick-up. Also, your welcome to send me any type photo of a style you desire. Once the order is submitted, I will be in touch with you along the process to ask questions and keep you out up-to-date with your order status.
Whats the processing time for units?
Standard turn around time is an estimated 1-2 weeks. Rush options are available for an additional fee.
Do you have wigs ready for purchase?
While the majority of STW are custom made, there are ready-to-purchase wigs available sometimes. They are posted when available (typically on Instagram and facebook). Ready-for-purchase wigs cannot be customized for sizing and styling they are "as-is".
Can i purchase my own hair for wig to be made?
YES! You can provide hair for your wig or purchase hair through me. Secret Tresses is not responsible for hair that has poor quality!
What kind of product should i use on my wig?
It is best to use products of high quality, free of drying alcohol and sulfate. You should care for your wig like its your own. Anything used for your natural hair could be used for your wig as well.
How long will my wig last?
Your wig can last for many years depending on the upkeep and usage of the wig. ALL of STW last up to 2 years WITH PROPER CARE!!!
If I have no hair, can I wear these wig?
Yes! STW are snug fit and will conform to your head. The U-part units require hair to be left out. However, with the lace closures & frontal wigs
you can have little to no hair and still wear them.
How do I prep my hair for wearing the wig?
For wigs, it is best to have a flat base for the wig to lay correctly. Braid your natural hair in flat cornrows straight back or side to side. If your hair is straight, you can wrap and then use a wig cap to keep your natural hair in place. It's that simple!
Can I sleep in the wig?
You can for sure sleep in your unit if you'd like. Sleep with a satin scarf or bonnet to prolong the longevity of your wig.
Can I dye my custom wig?
YES of course, its 100% unprocessed VIRGIN HAIR, you can bleach, color, re-color and color again, just make sure you DEEP CONDITION after any chemical alterations!!
LOOK & STYLE
With any custom creation, I will work as hard as possible to get the style, color, texture, and look of your dreams. However, I can not promise that things will be exactly the same as a photo you send to me. I can guarantee it will be lovely, cute, and up to high standards, but there may be some differentiation. As the nature of hair is all up to personal preference, you WILL need to style the unit on your own upon receiving it and make the unit your own! This is very crucial to falling in love with your style. If you have questions regarding styling, care, or making your unit look most natural, PLEASE PLEASE PLEASE reach out to me, seriously! There are tons of tips and tricks i can share with you.
Also, COMING SOON!! check out my "How-to" page with videos and guides.
Due to the nature of the item, all sales are FINAL on purchases once received. When you receive your custom unit in the mail or pick up
If for any reason you are unhappy with the purchase you have made, STW will be more than happy to RECONSTRUCT, COLOR, CUT OR STYLE your unit over for you within 7 days at no cost. However, Once purchase is made there will be NO REFUNDS, NO EXCHANGE, NO NEGOTIATIONS, NO EXCEPTIONS!!
I stand behind my work 100% because I take pride in providing you with a quality product.
However, do remember that when you receive your unit, you will need to work with it and make it your own... This will be my first suggestion prior to doing any work on the unit.
Secret Tresses Wigs LLC